IT Manager

Company Overview
Integrated Computer Solutions, Inc. (ICS) is a leader in UX design, software development, and embedded and cybersecurity solutions. Since 1987, we’ve partnered with businesses to build impactful products across industries like medical devices, automotive infotainment, and IoT platforms. As a mid-sized company, ICS prides itself on its collaborative, hands-on environment, where every team member makes a direct impact.

We’re seeking an IT Manager to own our technology operations and dev/ops infrastructure in our Waltham office. (This is not a hybrid role.) This role is ideal for a hands-on professional who thrives in a smaller team setting, enjoys problem-solving, and has experience supporting both IT and customer projects.

Position Overview
As the IT Manager, you will oversee all aspects of ICS's IT systems and infrastructure while contributing to DevOps practices that support our customer engineering teams. This role combines hands-on technical work with leadership responsibilities, making it perfect for someone who thrives in environments where flexibility and adaptability are critical. You’ll play a vital role in optimizing IT operations and integrating DevOps principles to enhance software delivery and customer projects.

Key Responsibilities

Operational IT Management:

Manage day-to-day IT operations, ensuring reliable performance, security, and scalability of systems and networks.
Administer business-critical tools and platforms, including cloud-based services, communication tools, and collaboration environments.
Provide IT support for engineering teams, particularly in software development and testing workflows.

DevOps Integration:

Collaborate with software development teams to implement and maintain CI/CD pipelines for streamlined code deployment.
Optimize development environments for efficiency and reliability, including managing source control systems (e.g., Git) and automation tools.
Oversee cloud infrastructure for development and production environments, including AWS, Azure, or similar platforms.

Hands-On Support:

Provide direct technical and laptop support to teams, troubleshooting and resolving issues promptly.
Configure and manage tools like Google Workspace, Jamf, Git, Okta, Atlassian products, Slack, Salesforce, and AWS services.
Implement and maintain cybersecurity protocols, including endpoint protection and secure development practices.

Compliance & Cybersecurity:

Ensure IT practices comply with industry standards and regulations (e.g., ISO 13485 for medical devices).
Develop and maintain disaster recovery and business continuity plans for IT and development systems.
Compliance with NIST.

Team Collaboration:

Work closely with cross-functional teams to understand and address IT and DevOps needs.
Act as a key collaborator between IT and engineering to foster a unified, efficient development and operations environment.

Required Qualifications

4+ years of experience in IT management, System Administration or DevOps
Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, or GitHub Actions) and version control systems (e.g., Git).
Strong technical expertise in IT infrastructure, network management, and cloud services
Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) is a plus.
Proven ability to troubleshoot and resolve technical challenges hands-on in a dynamic environment.

Preferred Skills

Knowledge of regulated industries (e.g., medical devices, aerospace) and relevant frameworks (e.g., ISO standards).
Proficiency in Linux and real-time operating systems.
Previous experience in IT or DevOps roles within small to mid-sized product or technical environments.

Why Join ICS?
At ICS, you’ll find a collaborative, team-oriented environment where your contributions make a direct impact. You’ll work closely with UX design and software engineering teams, playing a key role in driving innovation and improving how we build and deliver groundbreaking products.